FAQ AND CONTACT
1. How do I find out which service I am subscribed to or how to learn more about the service?
You are subscribed to the playvito service. As a member you can login on our HTML5 games portal from any device. You will be charged AED 9 per week. If you would like more information we advise you to contact our cusrtomer service/
2. How can I unsubscribe immediately?
To immediately stop the subscription, yo should text STOP PLAYVITO to the short code 8823 if you are a Du user or to the shortcode 1156 if you are an Etisalat user. You should receive a confirmation message that you art unsubscribed. You will no longer then receive any messages. Only one daily message that has already been delivered to the carrier could still arrive after opting out of the service.
3. I didn’t know that I have to pay for the service:
We clearly communicate in all our advertisements (on our website, in our commercials and in our welcome message, either visually and/or verbally) what the price per message is and how people can unsubscribe from our service.
4. I never subscribed to any of your services:
Our services can only be subscribed to if a double opt in is performed on the phone that was subscribed. This means a user must double confirm their request to subscribe. Please also note that we clearly communicate in all our advertisements (on our website, in our commercials and in our welcome message, either visually and/or verbally) that you have to be the legal owner and bill payer to subscribe.
5. Contact:
We make every effort to ensure everything goes smoothly for all our entrants. However, if you have a query about your experience, please send an e-mail to uae@playvito.com (make sure to include your mobile phonenumber). Your information will be treated confidentially as per data protection laws. For direct contact you can call our Customer service: 043662080.